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New support ticket
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Answers to your questions before making an order
Out of stock items
Restricted countries we do not ship to
Do you ship to APO/FPO/PO Box Addresses?
What mode of payments do you accept?
Do you offer installment/finance payments?
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Answers to questions regarding your order
How long does it take to process and ship the order I have placed?
I’ve placed an order but have not received my order confirmation details
How can I make changes on the order I have placed?
How can I cancel the order I have placed? (before shipping)
Learn how we ship your order & how to track it
Where do you ship from?
Which couriers do you use to ship?
Do I have to pay Import Tax / VAT?
How long does delivery take?
How can I track my order?
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Post Order Inquiries
Answers to questions regarding the order you have just received
I want to return a watch I have just purchase, what should I do?
Can I change my purchased product to a different model/color?
I received the wrong order, what should I do?
There's something wrong with the watch I received, what should I do?
I received an incomplete shipment, what should I do?
Warranty terms & how to get assistance on repairs
2–Year Manufacturer Warranty Terms & Conditions
How do I register my newly purchased timepiece for its 2-year warranty?
How do I get my timepiece repaired?
Know more about your AVI-8 timepiece
How to wind an AVI-8 automatic timepiece
Is my watch water resistant?
How to charge the lume of your AVI-8 timepiece
Minimum & maximum circumference of your AVI-8 timepiece
Where can I download a copy of my timepiece's instruction manual?
Care & Maintenance
Tips & instructions on how to care for you timepiece
How to replace a leather strap
How to replace and resize a metal strap
How to maintain leather straps
Horween and vegetable-tanned leather straps
How to maintain the movement of your watch and ensure it is in the best possible condition
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How to wear and care (OLD FAQ)
Learn how to wear and care your AVI-8 timepiece
Your AVI-8 info
Know your timepiece
Fix a problem with your timepiece (OLD FAQ)
Find a solution for any issue with your timepiece
Warranty policy (OLD FAQ)
Your timepiece warranty
Buy/Ship/Return (OLD FAQ)
Buy, ship or return your new timepiece