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Knowledge base
Pre-Sale Inquiries
Answers to your questions before making an order
8
Out of stock items
Restricted countries we do not ship to
Do you ship to APO/FPO/PO Box Addresses?
What mode of payments do you accept?
Do you offer installment/finance payments?
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Order Inquiries
Answers to questions regarding your order
4
How long does it take to process and ship the order I have placed?
I’ve placed an order but have not received my order confirmation details
How can I make changes on the order I have placed?
How can I cancel the order I have placed? (before shipping)
Shipping Inquiries
Learn how we ship your order & how to track it
8
Where do you ship from?
Which couriers do you use to ship?
Do I have to pay Import Tax / VAT?
How long does delivery take?
How can I track my order?
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Post Order Inquiries
Answers to questions regarding the order you have just received
5
I want to return a watch I have just purchase, what should I do?
Can I change my purchased product to a different model/color?
I received the wrong order, what should I do?
There's something wrong with the watch I received, what should I do?
I received an incomplete shipment, what should I do?
Warranty Inquiries
Warranty terms & how to get assistance on repairs
3
2–Year Manufacturer Warranty Terms & Conditions
How do I register my newly purchased timepiece for its 2-year warranty?
How do I get my timepiece repaired?
Watch Information
Know more about your AVI-8 timepiece
5
How to wind an AVI-8 automatic timepiece
Is my watch water resistant?
How to charge the lume of your AVI-8 timepiece
Minimum & maximum circumference of your AVI-8 timepiece
Where can I download a copy of my timepiece's instruction manual?
Care & Maintenance
Tips & instructions on how to care for you timepiece
8
How to replace a leather strap
How to replace and resize a metal strap
How to maintain leather straps
Horween and vegetable-tanned leather straps
How to maintain the movement of your watch and ensure it is in the best possible condition
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