In the unlikely event that you've received something you haven't ordered, please contact our Customer Support Team immediately and provide the following information. 

  • Order Number / Email Address used to place the order
  • Image of the product that you have received
  • Image of the watch tag that shows the model of the watch 

 Our Team will investigate the matter and will respond to your inquiry within 24-48 hours.  If you have received an incorrect order, we will do our best to offer a swift solution and have it replaced.